Return & Shipping Policy

Returns
We love finding plants happy homes. We do our best to ensure that items are delivered safely, but if that does not happen and your item arrives damaged please email us a picture at info@plantgay.com within 14 days of delivery and we will refund you the full cost of the item or send you a new one.

You have 24 hours from placing the order to cancel it or change addresses. If an incorrect or incomplete address is entered at checkout, we will do our best to reship the item, but you will be responsible for the second shipping fee.

Shipping
We ship live plants for a $10 flat rate to anywhere in the U.S. Orders are typically processed as soon as they are received, and shipped shortly after. It may take 2-3 business days after purchase for orders to ship out. Orders are dependent on carrier, and vary depending on pricing. Typical shipping for live plants is 3-5 business days.

All questions and concerns about receiving and caring of your plant should be sent to info@plantgay.com.

Thank you for shopping with us!